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Serving Fort Wayne and New HAven since 1942!
Important Tips About Car Repair

At Al Gratz Body & Paint Shop, we want to help you get your vehicle repaired. If you have
questions about your repair or insurance responsibility, just ask. Chances are that we’ll
have the answers. Here are answers to questions you may already have.

  • As an insurance policy holder in good standing, you should be aware of your rights and obligations. Review your policy and understand those rights. After all, your insurance company wants your vehicle properly repaired and for you to be completely satisfied with their claim service.
  • Contrary to popular belief, you are not required by law to get more than one repair estimate unless your policy states otherwise.
  • You may have the shop of your choice make the repairs to your car. You are not required to use a shop selected by a claims adjuster. However, you are required by your policy to allow your insurance company a reasonable amount of time to inspect the damages prior to repairing them.
  • Have the person estimating your car’s damage explain what is going to be done to your car.
  • If you have an estimate from your insurance company adjuster/appraiser or the other person’s adjuster/appraiser, bring the estimate in and our estimator will explain the estimate to you.
  • If there is something that the insurance estimator has missed, we will contact them about the item overlooked for you. If there are any problems about the item, we will contact you and help you work it out with the insurance company.
  • Never drive a car that is unsafe due to an accident. Safety and your welfare should be your
    concern and the concern of your insurance company.
  • Differences in repair estimates are common. A lower estimate may not include all parts or repairs that are necessary-such as front or rear alignments, reaiming your headlamps, etc.
  • Always have your car repaired at a well-equipped and responsible repair facility with certified
    and trained technicians.
  • Ask if the repair shop offers a repair warranty.
  • Remember: Only you, the owner, can authorize repairs on your vehicle.
  • As the owner of the vehicle being repaired, you will be required to pay for the repairs upon completion. To avoid unnecessary delays, it is your responsibility to secure payment from your insurance company along with any required endorsements from lien holders.
 

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